CRM is slowly making headway among SMEs

The common thread for all these is that Naga Subramanian Chokkanathan, director of education and innovation in Bangalore-based CRMIT (www.crmit.com), has authored a book in Tamil on each.
“I feel that knowledge sharing can become easier and more transparent if domain experts begin to write their experiences and insights in a way that is understandable by the common readers and children,” he says during a recent lunch-hour interaction in Business Line.
“This is what I am doing consciously, in my books with IT (information technology) and computers background, and I wish people from other fields also bring such a fulfilling reading experience for me and others.”
CRMIT delivers CRM (customer relationship management) ‘on demand solutions’ and works in areas such as CRM portals, service oriented architecture (SOA), and mobile CRM.



http://www.hindu.com/thehindu/holnus/006200801221860.htm

Work-life balance: The crux of time management

D. Murali
A. Paari
Time management is life management, says Ramesh K. Arora.
“Managing time better, therefore, implies a philosophy and a
strategy to apportion equitable time for physical, mental,
emotional, spiritual, familial, social and professional demands
Stories in this Section
Small steps to success
Knowledge-driven, not powercentric
Workplace strategies
A coach for the CEO
Negotiating the best salary
package
Work-life balance: The crux
of time management
Winning complex negotiation
and responsibilities of life, and to get the best value of time
through proper planning and prioritising,” he explains, in a
recent e-mail interaction with The New Manager.
Arora, who has a Masters in Public Administration and a PhD
from the University of Kansas, Lawrence, US, is Chairman,
Management Development Academy, Jaipur. He has been a
consultant and trainer in the fields of management, government
systems and behavioural sciences for the past three decades.
He is the author of Time Management: For Happiness and
Success ( www.paragonintpub.com). Excerpts from the
interview:
http://interviewsinsights.blogspot.com/

http://www.thehindubusinessline.com/manager/2007/10/08/stories/2007100851121000.htm (6 of 7)10/24/2007 9:04:36 PM

The managER sets the direction and the

D. Murali
A. Paari
It is a stark reality that either you control
events or they will control you. Not a new
thought, perhaps , but William Oncken,
III, President of the Texas-based William
Oncken Corporation (www.onckencorp.
com) takes it forward, thus. “If you
are in a position where events are truly
dictating your actions, you are simply reacting
to those events. It is also true that
there are certain things that are beyond
your direct control: the weather, the initiatives
taken or not taken by your marketplace
competitors, the military actions of a
wartime adversary.”
However, that which you cannot directly
control, you, as leaders and managers, are
paid to favourably influence, he reminds.
“There are several required prerequisites
to be able to influence, if not to actually
control events. The first of these is that you
must be able to anticipate those future
events. Anticipation requires discretionary
time on the job,” he says.
The William Oncken Corporation,
founded in 1960, has been teaching professionals
how to transform themselves into
effective leaders. It offers solutions to realworld
organisational problems .
An MBA from Southern Methodist University,
US, Oncken is the author of Monkey
Business (www.jaicobooks.com).The
New Manager interacted with him over email
and sought answers to a few questions.
Excerpts from the interview:
http://www.thehindubusinessline.com/manager/2007/08/27/stories/2007082750181000.htm

‘Work relationships, a key concern today’

‘Work relationships, a key concern today’
Insights into friendship, workship, networking and more..
“Being valued at work and in business and having positive work relationships is a motivating factor to most, as well as doing excellent work itself.” Jan Yager

D. Murali and A. Paari were interviewed through e-mail
These are just some of the questions that Jan Yager explores in Who’s that Sitting at My Desk? ( http://www.jaicobooks.com/).
A PhD in Sociology from the City University of New York, Yager is adjunct sociology professor in the University of Connecticut, Stamford campus. On http://www.janyager.com/, you will find a long list of books she has authored.
http://www.hindu.com/thehindu/holnus/002200709301233.htm

crisis management

Laissez faire and ‘spin’ do not have a place in crisis management
D. Murali and A. Paari
Chennai: Be it a chemical leak, faulty batteries, or even an abrupt power cut, organisations today are increasingly delegating a hefty part of their responsibilities to crisis ‘communicators’ or ‘doctors’, who employ various methods and spins to save the day, leaving the public wondering if, in the process, safety has been compromised for financial gain.
“Such gains are short term and short sighted,” emphasises Dr W. Timothy Coombs, author of award-winning book ‘Ongoing Crisis Communication’ (www.sagepublications.com).
Business Line engages Dr Coombs in an exclusive e-mail interaction where he reveals how the most common measure of crisis response effectiveness is media coverage.

http://www.hindu.com/thehindu/holnus/006200712302171.htm